Kekiya Terms & Conditions — Everything You Need to Know Before You Play

1. General Information

These Terms & Conditions ("Terms") govern the Kekiya platform (kekiya.onl) and applies to all services provided therein. Kekiya is an internationally licensed online gaming platform.

By registering on Kekiya or using any of our services, you are considered to have fully agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using Kekiya's services.

Kekiya reserves the right to amend these Terms & Conditions at any time. Continued use of the platform after any changes have been made will be deemed acceptance of the updated terms. We recommend visiting this page regularly.

2. Account Register

To register an account on Kekiya, you must provide accurate and complete information. Registering with false or misleading details may result in account termination and forfeiture of any deposited funds.

• Each individual may only One Account can be created.
• The mobile number or email address used to create your account must be active and belong to you personally.
• It is your responsibility to keep your account password confidential. Do not share your password with anyone.
• Kekiya may request identity documents or other verification materials at any time for account verification purposes.
• Withdrawals from unverified accounts may be restricted or suspended.
• It is your responsibility to notify Kekiya immediately if any of your account details change.

Completing Kekiya's KYC (Know Your Customer) process may be mandatory, particularly for large withdrawal amounts. Failure to cooperate with the KYC process may result in account suspension.

3. Eligibility & Age Requirements

To use Kekiya's services, you must meet the following eligibility requirements:

• You must be at least 18 years must be.
• Online gaming must be legal in the country or region where you are located.
• You must confirm that you are of sound mind and are using our services of your own free will.
• You must not be a resident of a country or region where Kekiya's services are restricted.
• You must not be a Kekiya employee or an immediate family member of one.

4. Deposits & Withdrawals

Transactions on Kekiya can be made through popular mobile banking services available in Bangladesh. All transactions are processed through secure, encrypted channels.

• The minimum deposit amount is specified on Kekiya's payment page.
• Account verification must be completed before withdrawals can be processed.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Kekiya reserves the right to delay or suspend payments for any suspicious transactions.
• All transactions are processed in Bangladeshi Taka (BDT).
• Withdrawals are typically processed within 15 minutes to a maximum of 24 hours.

If an incorrect amount is credited due to a technical error, Kekiya reserves the right to recover those funds. Any attempt to take advantage of such an error will result in account termination.

5. Bonuses & Promotions

Kekiya regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which are detailed on the promotions page.

• The welcome bonus is available to new members one time only.
• Each bonus has Wagering Requirement Applies — a specified multiple of the bonus amount must be wagered before a withdrawal can be made.
• Bonus funds cannot be withdrawn directly.
• If bonuses are abused through multiple accounts, all associated accounts will be terminated.
• Kekiya reserves the right to modify or cancel any bonus offer at any time.
• Free spin bonuses are generally valid for 7 days. Any unused free spins will expire at the end of this period.

VIP program members receive exclusive bonuses and privileges. VIP tier is determined based on monthly gaming activity. To learn more about Kekiya's VIP program, VIP Page page.

6. Gaming Rules

All games on Kekiya are powered by fully fair and verifiable Random Number Generator (RNG) technology. Game outcomes are never predetermined.

• If your internet connection is lost during a game, bets will be settled automatically in accordance with the game's rules.
• If a game is interrupted due to a technical error, the round will be considered void and the bet will be refunded.
• Kekiya reserves the right to void winnings obtained by exploiting software or hardware errors.
• All forms of cheating, bot usage, or automation in gaming are strictly prohibited.
• A single player is prohibited from playing simultaneously on multiple devices under the same account.

Live casino games are played with real dealers. The rules for each game are listed on its individual game page. For more details, visit the Live Casino page.

7. Account Closure & Suspension

Kekiya may suspend or permanently close an account for any of the following reasons:

• Violation of any part of these Terms & Conditions.
• Registering with false information.
• Operating multiple accounts.
• Abusing bonuses or promotions.
• Engaging in fraud, hacking, or any other illegal activity.
• Suspicion of money laundering.
• Being underage.

Kekiya is not obligated to provide a reason for closing an account. However, any withdrawable balance will be returned where possible, unless it has been forfeited due to a breach of these terms.

You may close your account at any time. To request self-exclusion, please contact our customer support team.

8. Responsible Gaming

Kekiya firmly believes that gaming should be a form of entertainment, not a means of financial gain. We are fully committed to promoting responsible gaming at all times.

• Never bet more than you can afford to lose.
• Kekiya offers deposit limits, gaming time limits, and self-exclusion options.
• If you notice signs of gaming addiction, please seek help immediately.
• If someone you know is struggling with a gaming problem, please help them seek support.

To learn more about Responsible Gaming, visit our Responsible Gaming page, where you will find a range of support tools and guidance.

9. Privacy & Data

The collection, storage, and use of your personal information is governed by Kekiya's Privacy Policy. Kekiya will never sell your personal data to third parties.

• Data may be analyzed to improve our services and personalize the user experience.
• Information may be disclosed to authorities to comply with legal obligations.
• Necessary information may be shared with payment partners for payment processing purposes.

For the full details of our privacy policy, please visit our Privacy Policy page.

10. Dispute Resolution

In the event of a dispute between Kekiya and any player, the following steps will be followed:

• Step 1: Submit a complaint to customer support and allow up to 7 business days for resolution.
• Step 2: If the issue remains unresolved, escalate it to Kekiya's senior management.
• Step 3: Both parties may seek the assistance of an independent mediator.

Kekiya is always committed to resolving disputes promptly and fairly. Our customer support team is available 24/7 to receive and address your concerns.

11. Changes & Updates

Kekiya reserves the right to update these Terms & Conditions at any time. For significant changes, a notification will be sent to your registered email address or mobile number.

The date of any changes will always be shown in the "Last Updated" section at the top of this page. Continued use of the platform after new terms take effect constitutes acceptance of those terms.

12. Contact

If you have any questions about these Terms & Conditions, please contact Kekiya's customer support:

• Email: [email protected]
• Live Chat: available after logging in to the platform
• Support Hours: 24 hours a day, 7 days a week

Our English-speaking support team is always ready to answer any questions you may have.