Kekiya Privacy Policy — How Your Information Is Protected

1. Introduction

Kekiya is an international-standard online gaming platform built to provide players in Bangladesh with a reliable and safe entertainment experience. We believe you should have full control over your personal data — which is why this privacy policy clearly explains what information kekiya collects, why we collect it, where it is stored, and how it is kept secure.

This privacy policy applies to kekiya's website, mobile app, and all associated services. By using any kekiya service, you are considered to have accepted this privacy policy. If you disagree with any part of it, please discontinue use of our services and contact our customer support.

Our privacy policy is built in accordance with GDPR (General Data Protection Regulation) and international data protection standards. kekiya commits to never using or selling your data without your consent.

2. What Data We Collect

Kekiya only collects information that is necessary to deliver our services, ensure security, and meet legal obligations. The details are outlined below in three categories:

a) Information you provide directly:

• At registration: full name, date of birth, email address, mobile number
• KYC verification requires: national ID or passport number, selfie or photo
• At payment: mobile banking number (bKash, Nagad, Rocket, etc.)
• Customer Support Contact Hours: Your Messages & Attached Files

b) Automatically collected information:

• Device Information: IP Address, Browser Type, Operating System
• Usage History: Login times, pages visited, game history
• Location Data: Country and city information (not precise GPS data)
• Cookies & Tracking: session cookies, performance cookies

c) Information received from third parties:

• Transaction Confirmation Data from Payment Processor
• Risk Score from Fraud Detection Service
• KYC Results from Identity Verification Partner

3. How Data Is Used

Kekiya uses your information only for the purposes listed below. Your data is never used for any undisclosed purpose.

• Account Management: To handle registration, login, KYC verification, and account security.
• Payment Processing: To process incoming deposits, send withdrawals, and maintain transaction records.
• Service Quality Improvement: To analyze your preferences and deliver a better gaming experience.
• Communication & Support: To provide customer support, respond to inquiries, and send important notifications.
• Promotions & Bonuses: To send you relevant offers based on your activity (with the option to opt out).
• Legal Compliance: To comply with AML policies, tax regulations, and regulatory authority requirements.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Responsible Gaming: To monitor gaming behavior and provide support where there is a risk of problem gambling.

4. Data Storage & Security

Kekiya protects your data using industry-leading technology. Our servers are hosted in data centers with internationally recognized security certifications.

• Encryption: All data transfers are encrypted using TLS 1.3. Stored data is protected with AES-256 encryption.
• Access Controls: Only authorized personnel have access to specific data. Every access is logged.
• Regular Audits: Our systems are regularly audited by independent third-party security experts.
• Backup: Data is backed up regularly to prevent loss in the event of any technical issues.
• Data Retention Period: Data is retained for as long as your account remains active. After closure, it may be kept for up to 5 years as required by law.

Please note that no online platform can guarantee 100% internet security. kekiya takes every possible measure, but keeping your account password confidential is equally important.

5. Who Data Is Shared With

Kekiya never sells your data. However, limited information may be shared in the following specific circumstances:

• Payment Partners: Necessary data is shared with payment processors including bKash, Nagad, Rocket, and others to complete transactions. They operate under strict confidentiality agreements.
• KYC Verified by: Your ID details may be shared with identity verification services. These services comply with international security standards.
• Legal Authorities: Information may be disclosed in response to court orders, lawful requests from investigative authorities, or other legal obligations.
• Technology Service Providers: Limited data may be processed for cloud storage, security, and analytics services — all of which are GDPR compliant.
• Business Restructuring: In the event of a company merger or acquisition, the new owner will be bound by this privacy policy.

6. Cookie Policy

The kekiya website and app use cookies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required to maintain login sessions and ensure site security. Disabling these cookies will prevent the site from functioning correctly.
• Performance Cookies: To analyze which sections of the site are used most. This data is fully anonymized.
• Functionality Cookies: To remember your preferred language and display settings.
• Marketing Cookies: To show relevant advertisements. You can disable these through your browser settings.

Most browsers offer cookie control options. However, disabling essential cookies may prevent some features of kekiya from functioning properly.

7. Your Rights

Under kekiya's privacy policy, you have the rights listed below. To exercise any of these rights, please contact our customer support.

• Right to Access: You can submit a request to find out what personal information kekiya holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain cases.
• Right to Portability: You may request a copy of your data in a structured format.
• Right to Object: You may object to your data being used for marketing purposes.
• Right to Object to Automated Decisions: You may request a human review of any decision made solely by automated algorithms.

Upon receiving a rights request, kekiya typically responds within 30 days. For complex requests, this may extend to a maximum of 90 days.

8. Children's Privacy

Kekiya's services are exclusively for adults aged 18 and over. We do not knowingly collect information from anyone under the age of 18.

If kekiya becomes aware that a minor has created an account, that account will be suspended immediately and all collected data will be deleted.

9. Changes to Privacy Policy

Kekiya may update this privacy policy from time to time. If significant changes are made, you will be notified in the following ways:

• Notifications will be sent to your registered email address
• A pop-up notification will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will be revised

Continued use of kekiya after any changes have been made constitutes acceptance of the updated policy. We recommend checking this page regularly.

10. Contact Us

For any questions, concerns, or requests to exercise your rights regarding our privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Log in to the platform and click the support icon
• Response Time: Usually within 24 hours; up to 72 hours for complex matters

Your privacy is our priority. kekiya is always here for you — feel free to reach out whenever you need help.